Terms & Conditions


The terms ‘iHome’, ‘iHomemobile.co.uk’, ‘ihomemobiles.co.uk’, ‘us’, ‘we’ or ‘our’ refers to iHome Mobile Phone Repairs, whose head office is at 187 Falkland Drive, East Kilbride, Glasgow G74 1EL. The terms ‘you’ and ‘your’ refers to the ‘user’, ‘viewer’ or ‘customer’ using this website or our repair services.

Website Terms of Use

Please also read our Privacy Policy.

If you continue to browse and use our website and/or services, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern iHome’s relationship with you in relation to this website and our services. If you disagree with any part of these terms and conditions, please do not use our services.

The use of our online services is subject to the following terms of use:

(a) the content of the pages of the website is for your general information and use only. It is subject to change without notice.

(b) your use of any information on the website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our services meet your specific requirements.(c)Our website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

(d) unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of our services and any dispute arising out of such use of them is subject to the laws of Scotland.

Call Out Repair Service (repairs undertaken at your home or work place)

Repairs are undertaken at the customer’s home or place of work by one of our technicians.

The agreed appointment window for your repair is approximate. We will endeavour to adhere to this appointment window but can not be held responsible for circumstances beyond our control if we fail to keep the appointment.

It is your responsibility to provide us with a suitable desk/table and chair within a well-lit area, located close to an electrical power outlet that we can use to undertake the repair properly.

It is also your responsibility to inform us, at time of booking, of the correct make and model of your device and all the repairs you require.

Failure to comply with these conditions will result in a £30.00 call charge being payable by you immediately, even if no repair is undertaken.

Repairs are carried out at the owners’ risk and iHome cannot be held liable for any underlying faults that manifest themselves after a repair has been undertaken, other than those resulting from the replaced component(s).

In no event shall iHome be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the service, the component parts and the products.

We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use iHome services for any products or services purchased from iHome.

Under any claim by you, we will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.

You may cancel your appointment at any time up until 60 minutes before the due appointment time. You can cancel by phone, text, email or through your original method of contact with us.

We reserve the right to levy a £30.00 cancellation charge for cancellations made within 60 minutes before an appointment.

We reserve the right to levy a call out charge of £30.00 if we arrive at your repair address and are unable to undertake the requested repair due to circumstances not of our making. Specifically, if we are given the wrong device model or model number for the repair, or your device is so badly bent, dented or damaged, we cannot undertake the requested repair.

Drop-Off Repairs (repairs undertaken at our base)

Drop-off repairs are undertaken at our base by one of our technicians.

The agreed appointment window for your repair is approximate. We will endeavour to adhere to this appointment window but can not be held responsible for circumstances beyond our control if we fail to keep the appointment.

It is also your responsibility to inform us, at time of booking, of the correct make and model of your device and all the repairs you require.

Repairs are carried out at the owners’ risk and iHome cannot be held liable for any underlying faults that manifest themselves after a repair has been undertaken, other than those resulting from the replaced component(s).

In no event shall iHome be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the service, the component parts and the products.

We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use iHome services for any products or services purchased from iHome.

Under any claim by you, we will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.

You may cancel your appointment at any time up until 60 minutes before the due appointment time. You can cancel by phone, text, email or through your original method of contact with us.

We reserve the right to levy a £30.00 cancellation charge for cancellations made within 60 minutes before an appointment.

Liquid Damage Service

Our Liquid Damage Cleaning service will use ultrasound to clean your device’s logic board of liquid remains and corrosion. This cleaning service does not guarantee to fix your phone, even if your phone appears to be working after the cleaning process and new replacement parts are fitted, liquid damaged phones can still break down or malfunction at a later date, therefore, this service carries no warranty whatsoever, including our lifetime warranty, and requires a non-refundable payment up front, whether the cleaning is successful or not. Ultrasonic cleaning of a device will remove liquid remains and corrosion. The removal of this corrosion can result in your device no longer working at all. Any additional faulty components that require replacement, plus replacement labour, will be charged extra. Most device manufacturers do not entertain any form of repair on liquid damaged devices. Liquid damage cleaning should be utilised as a last resort to revive your device!

Bend and Dent Repair Service

Our Bend & Dent Repair service is designed to straighten your phone’s frame and remove dents to a standard that a new screen can be fitted only. Our bend & dent repair service is not designed to return your phone to a ‘like new’ condition and does not guarantee to do so. Our bend & dent repair service carries no warranty whatsoever that it will be successful in removing any bend or dents or that the repaired bend and/or dents will not re-appear.

Data Recovery Service

Our Data Recovery service is a two-stage process; diagnosis, then recovery.

The first stage, diagnosis, will analyse your phone to ascertain whether, and which, data is recoverable and its likely condition. The payment for this stage is payable upfront and is not refundable, even if we can’t retrieve any data.

The second stage, if you choose to go ahead with it, will attempt to recover the data you request from your phone. Unfortunately, we have no control over the condition or quality of the data on your phone. We can only extract it ‘as is’ and therefore, we can’t take any responsibility for the condition, or quality, of your recovered data. Payment for this second stage is payable in addition to the diagnostic first stage charge and is payable, in full, on the return of your data and device.

The data you require us to be recovered from your phone, up to 60GB, will be supplied to you on a USB stick. In the unlikely event, your data is over 60Gb in size, you will have to supply us with a suitable hard drive for us to provide you with your data.

Micro Soldering/Board Level Repair Service

Our Micro Soldering/Board Level Repair service is a two-stage process; diagnosis, then repair.

The first stage, diagnosis, will test and analyse your phone’s motherboard to ascertain what the problem is, and whether it can be fixed and at what additional fee. The payment for this stage is payable upfront and is not refundable, even if we can’t fix your device.

The second stage, if you choose to go ahead with it, will undertake to repair your device. Payment for this second stage is payable in addition to the diagnostic first stage charge and is payable, in full, on the return of your device.

Unfortunately, due to the nature of this service, we cannot offer any warranty with this service whatsoever. Our usual lifetime repair and one-year battery warranties are NOT applicable to this service

Your Personal Data

Any data or information that you may have stored on the device shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to backup or keep a record of any such data before the repair is undertaken.

General

The owner of this website is iHome Mobile Phone Repairs.

No contract for the sale of any service or product will subsist between you and iHome until iHome accepts your order by way of a confirmation text message or email.

That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time iHome sends our confirmation text message or e-mail to you whether or not you receive that text message or e-mail.

This confirmation text message or e-mail amounts to an acceptance by iHome of your offer to buy service from us.

The confirmatory text message or e-mail will also contain a link to these terms and conditions, which may be amended from time to time.

You must check that the details on this confirmatory text message or e-mail are correct as soon as possible and you should print out and keep a copy of it.

iHome will not pass on your personal details to any third party.

You undertake that all details you provide to iHome for the purpose of ordering or purchasing goods or services are correct and that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you, it is your responsibility to inform iHome as soon as possible.

Your statutory rights are not affected ‘in particular see below as to your rights to withdraw from the contract, but otherwise, all purchases are non-exchangeable, non-refundable and non-transferable, unless under our 100-day no quibble warranty.

You may cancel your repair at any time prior to your repair being undertaken by contacting iHome by telephone, text or email.

LIFETIME Guarantee/Warranty

all our repairs are backed by a LIFETIME parts and labour warranty, from the original repair date, except replacement batteries and our Micro Soldering/Board Level Repair service.

all battery replacements and repairs are backed by a full one-year parts and labour warranty, from the original repair date.

we do not offer any warranty whatsoever with our Micro Soldering/Board Level Repair service. Please refer to the Micro Soldering/Board Level Repair service section above for more details.

if the replacement or repaired part malfunctions, or does not work as intended or designed, we will replace it free of charge.

with screen replacement repairs, if the new screen or LCD malfunctions, or does not work as intended or designed, including the digitizer not responding to touch, the LCD developing any white, black, yellow, red, blue, green or dead spots, vertical or horizontal lines, discolouration, greying, or shadowing etc, we will replace the screen.

if our tamper-proof seal is broken or missing, this will invalidate the warranty and no warranty repairs can be undertaken.

our lifetime no quibble warranty lasts for as long as you own your device; it is non-transferable; it is only valid for the specific device repaired and as detailed within the warranty certificate and to the original customer; it is also not transferable across devices; its ends once the device is either sold or given to another individual under any circumstances.

Please note our LIFETIME warranty is limited to:

(a) only the device with the IMEI or serial number noted on the warranty certificate is covered under the warranty. (b) either, the malfunction of the replacement or repaired component, or our workmanship, only. If any additional component malfunctions or if any additional faults later manifest themselves after our repair, the new malfunction or fault will NOT be covered under this warranty. (c) the parts and/or services that were paid for by you to us. If only parts were purchased, this warranty is limited to the replacement of the parts. If parts and repair services were purchased from us, the warranty extends to cover the labour cost of part replacement and any other repairs specifically resulting from the initial repair, except in the situations outlined below. (d) 30 days from the date of the original repair. If subsequent work is carried out as part of the warranty this does not extend the warranty. For example, if a warranty repair was done 10 days after the original repair, the warranty would still end 30 days after the date of the original repair. (e) if we replace a component for the second time and it also malfunctions similarly to our first replacement, that would indicate an underlying problem with the device and not the new components. In this case, we will not replace the component for a third time.

What the Warranty Does Not Protect Against

Our warranty does not protect against any of the following:

(a) any damage or breakages to the device, however caused, including a bent, twisted or dented frame or cracked or smashed screen or LCD; (b) water or other liquid damage, including, phones that when we open them for repair, it is discovered that any of the internal liquid damage indicators have been triggered or removed (they start white and change colour, usually red or pink, if ever in contact with liquid); (c) faults not related to the original repair; (d) damage or faults resulting from the attempted customer or other third party repairs; (e) software or motherboard related issues; (f) damage to the device that may not be apparent at the time of the repair, such as broken solder joints on the motherboard, that break down or manifest themselves later, or immediately after our repair due to being disturbed during our repair. (g) waterproof/resistant devices, as we cannot guarantee the device(s) will remain waterproof/resistant following the repair services; (h) any loss of data occurring as a result of the repair. Customers are advised to back up all data on the device(s) to be repaired prior to the repair. We do not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. You accept full responsibility for all software and data on your device(s) and we are not required to advise or remind customers of appropriate backup and other procedures.

This warranty does not cover the outcome of the repair services if certain pre-repair conditions exist in relation to the relevant device the subject of the repair services, including:

(a) existence of known manufacturing and/or performance issues related to the device(s) which is separate from the repair services, as noted prior to the repair services; (b) water or other liquid damage; (d) pre-existing damage or faults resulting from the attempted customer or third party repairs at any time. (e) any damage caused to the home button on an iPhone 7, 7 Plus, or later released iPhone, during repair that renders the home button unresponsive. If after a repair is undertaken and the home button is no longer responsive, the only remedy we will be liable for is to set up the AssistiveTouch function on your phone which provides a virtual home button on your screen as a substitute to the original home button. This is unfortunately due to the common known design issue with the home button on the iPhone 7 series, and later released iPhones. Under no circumstances will we be liable to replace your iPhone 7, or later released iPhone, or for the cost of having Apple fix or replace your phone. All repairs to iPhone 7 and later released iPhones are undertaken at the owner’s sole risk.

Damage Caused By Us

If any relevant device is irreparably damaged as a direct result of a repair attempted by us and payment has been rendered by you, you are entitled to a fully functional refurbished device of equal or greater value of the damaged device based on its model and condition as received and with the original repair issue resolved, or the monetary equivalent of fair market value of the device in that condition as determined by us. If payment was not rendered for the repair services, the repair price shall be deducted from the value of the relevant device, or a refurbished device of the same damaged condition as received shall be offered. In order to receive a replacement device, the relevant damaged device must be surrendered to us.

In the unlikely event that there is any defect with the repair services which is covered by the warranty:

(a) please contact us and tell us as soon as reasonably possible after becoming aware of any defect;(b) please give us a reasonable opportunity to repair or fix any defect; and(c) we will use every effort to repair or fix the defect within 5 working days.

You will not have to pay for us to repair or fix a defect with the repair services under this clause.

If you are a consumer, you have legal rights in relation to repair services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

Liability

This Liability section applies only to the extent permitted by law. For the avoidance of doubt, we do not exclude or limit any liability for ‘a) personal injury (including sickness and death) where such injury results from our negligence or wilful default, or that of our employees, agents or subcontractors or ‘b) fraudulent misrepresentation.

We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.

We will do its best to correct errors and omissions as quickly as practicable after being notified of them.

To the fullest extent permitted by law, we provide our repair services and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in store including, without limitation, warranties of merchantability and fitness for a particular purpose. in addition, We do not represent or warrant that the information accessible via this website or in a store is accurate, complete or current.

We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of our website or any of our services for any products or services purchased from us.

We will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.

Processing of Orders

Cash will be accepted or Credit and Debit cards will be debited upon completion of the repair from us. All prices include sales taxes, where applicable unless otherwise stated. Shipping is charged on a weight basis and can be altered at any time without notice.

We aim to repair and arrange collection or shipment of all completed items within 5 business days of receiving your order and device. Your order may be delayed if the item is not in stock with our suppliers and your order can take up to 60 days if we need to order a part in as most parts come from China where your device is made. Some items may be unavailable and the current stock status is approximate. We are not able to supply dates as to when our suppliers may get an item in stock.

Miscellaneous

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

We may amend these terms and conditions from time to time, and place the new version on the website. When we do so, we will mention the fact on our homepage (www.iHomemobile.co.uk). All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.

These terms and conditions shall apply when we accept your order by order confirmation e-mail or by confirming that we have received your device for repair. They shall supersede any and all other conditions, understandings, commitments, agreements or representations ‘except fraudulent misrepresentations) relating to your repair, whether oral or in writing, and contain the entire agreement between us and you relating to your purchase.

We advise you to print off and keep safe a copy of these terms and conditions once your order has been accepted by us.

You are advised to read (and are responsible for reading) all information on this fully.

If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

These terms and conditions are subject to the laws of Scotland and the United Kingdom and will be held up to the fullest extent of the law.

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